HVAC Customer Service is a Team Effort at Comfort Systems
Posted on June 30, 2016
A Team Approach to Customer Service
Though you may spend more time with a Comfort Systems service technician, customer service is a team sport. When you call the local office, you can expect the phone to be answered promptly and professionally. Recently, longtime employee Debbie Rohr received a Regional Customer Service Award for her consistently pleasant attitude and demeanor.
When you open your home to a service technician we understand you have certain expectations. Outstanding HVAC customer service means the technician will be dressed professionally and address you by name. He or she will take care to protect your property while they work in your home and will patiently answer any questions you may have about the work that needs to be done. Our service technicians are often the first impression of our company so we have a rigid hiring protocol.
Reputation is a Top Priority
You will also know you are getting the best HVAC customer service when the technician has been certified in the most sophisticated HVAC technologies. Top companies will also have endorsements from organizations like the local chamber of commerce or Better Business Bureau. Comfort Systems HVAC and Plumbing Services in Wichita provides continuing education to all of its employees so they can deliver outstanding service AND we have a BBB rating of A plus! Recently, Comfort Systems Wichita received the Wichita Business Journal Innovation Award for the creative use of our iPad Technology.
A Good Technician Assesses, But Doesn’t Sell
A skilled technician trained in providing top notch HVAC customer service is one who understands heating and cooling problems are among the most expensive issues a homeowner will face. You can expect to hear an honest assessment about the condition of your HVAC system. This will include weighing the pros and cons of repairing the unit versus replacing it. A certified technician will explain how in some cases replacing the system may be the most cost effective solution, or they might conclude that it makes more sense to perform minor repairs to an existing system. Ultimately, they understand the decision is yours.
If you are looking for a local HVAC and Plumbing company serving the city of Wichita and surrounding area for over three decades with a host of accolades from customers, multiple awards for outstanding service, and a solid reputation, call Comfort Systems (316) 265-7831.